Retail evolution


Much as the self-service format (Retail 2.0) largely killed off the full-service model (Retail 1.0), etailing(3.0)
is killing off self-service (Retail 3.0).

In category after category the internet format — Retail 3.0 — has accounted for essentially all of the growth
over the last decade, if not more.

Scarcely a single new book store has opened since about 1998 in US.

In computers and electronics, the internet has captured more than 40% of sales and incumbent stores are so
vulnerable to smart-phone-based comparison shopping that they are rapidly becoming nothing more than
showrooms for internet-only retailers.

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